Legal

Privacy Policy

Last updated 13 October 2026

This Privacy Policy explains what information Lounge Connect collects, how we use it, and the choices you have. It covers the staff dashboard, the guest QR ordering experience, and the Lounge Connect mobile app.

1.Information we collect

We collect the information you provide to us and the information that is generated as the service is used.

Account details — name, email address, role, and password for staff accounts created by a venue administrator.
Guest session details — the venue and table a guest is seated at, the items ordered, and any details a guest chooses to provide.
Operational data — orders, tables, menu items, inventory and charcoal records, and other records created while using the service.
Technical data — IP address, device and browser type, and basic usage information needed to operate and secure the service.

2.How we use information

To provide the service — routing orders to the right station and showing live table, order, and payment status.
To authenticate users and keep accounts, sessions, and role-based access secure.
To operate, maintain, and improve the service, and to respond to support requests.
To meet legal, accounting, and security obligations.

3.Cookies and similar technologies

We use a small number of cookies to keep people signed in. Each cookie, its purpose, and how long it lasts is described in our Cookie Policy.

4.Sharing information

We do not sell personal information. We share it only with the service providers that help us run the platform — for example hosting, email delivery, and payment processing — and where we are required to do so by law. Those providers may only process the information on our instructions.

5.Data retention

We keep personal information for as long as it is needed to provide the service and to meet legal and accounting requirements. When it is no longer needed, we delete or anonymise it.

6.Security

Access is protected by role-based permissions, and sessions are held in signed, httpOnly cookies that browser JavaScript cannot read. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard measures.

7.Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To make a request, contact us using the details on our contact page.

8.Children

The service is intended for use by venues and their adult staff and guests. It is not directed at children.

9.Changes to this policy

We may update this policy from time to time. When we do, we will change the “last updated” date shown above.

10.Contact

If you have questions about this policy or how we handle your information, please reach out through our contact page.